Refund policy

Refunds And Returns Policy

Effective November 13, 2026. You may request a return or exchange within 30 days after delivery. This online store policy applies to purchases made on this website.

Eligible Returns

We accept returns for a change of mind, an unsuitable size, damaged or defective items, and incorrect items. Clothing must be unworn, unwashed, unaltered, with original tags and packaging. Trying an item on indoors to assess fit is permitted. Items damaged through misuse, washed or altered items, and items returned after the 30-day request window are not eligible, except where applicable law requires otherwise. A fault present on delivery does not lose eligibility because the packaging was opened.

How To Return

Email info@dressexpressnj.com or call +1 (732) 697-0297 with your order number, the items, and reason for return. For damage, defects, or an incorrect item, include photos where possible. We respond within 24 hours and provide return instructions. Send approved returns to Dress Express, 86 Smith St, Perth Amboy, NJ 08861, United States. Include your order number and retain proof of postage.

Preparing And Sending A Return

1. Request a return within 30 days after the delivery date. Tell us which items and sizes you wish to return.
2. Wait for our instructions so the parcel can be matched to your order. If the item is defective, damaged, or incorrect, let us arrange the appropriate return shipping before you pay postage.
3. Pack the item securely with its tags and original packaging. Include your order number, without including card details.
4. Send the parcel to the return address provided above and keep the tracking receipt until your return is resolved. If you need extra time to dispatch it, contact us promptly.

Damaged, Defective Or Incorrect Orders

Inspect your delivery and contact us promptly if something is wrong. Identify the affected item and describe the issue; photographs of the item and packaging help our review when available. Keep the item until we provide instructions. We will discuss a replacement, exchange, or refund and cover the applicable return and replacement shipping for a confirmed error or defect. Your statutory rights remain unaffected.

Exchanges

Contact us within the same 30-day window to request a different size or a replacement for a faulty or incorrect item. We confirm availability and provide return instructions. After receiving and inspecting the return, we arrange the exchange. If the replacement is unavailable, you may choose an eligible alternative with any price difference agreed in advance, or a refund. Do not send payment details by email.

Return And Exchange Costs

For a change of mind or a size you selected, you pay the return shipping. For a damaged, defective, or incorrect item, we cover reasonable return shipping and the replacement shipment; contact us before paying postage so we can provide instructions. We charge no restocking or handling fee. Standard shipping for an approved exchange is free within the United States.

Refund Process

We inspect the returned item and process an approved refund within 1–3 business days of receiving it. Refunds go to the original payment account. Your bank or card issuer usually needs a further 1–3 business days to post the credit, although actual timing may vary. We email the result. If a refund is declined, we explain why; this does not restrict your statutory rights. Contact us if an approved refund has not appeared after the expected bank processing period.

Refund Questions And Review

There is no original standard delivery charge to deduct because standard U.S. shipping is free. A partial return is refunded for the approved returned items and applicable refundable tax. If we cannot approve a return, we explain the reason and available next steps by email. Reply with any additional information you want reviewed. If your bank has not posted an approved refund after its expected processing period, contact us with the order number and refund confirmation, without sending card numbers.

Order Cancellation

Contact us immediately with your order number to cancel before shipment. Orders cancelled before dispatch receive a full refund to the original payment method, with no additional handling fee. Once an order has shipped, please follow our Refunds And Returns Policy. We may cancel an order if an item is unavailable, payment cannot be verified, or a listing contains a material error; any payment collected for a cancelled order will be refunded in full.

Contact Us

Store Name: Dress Express
Address: 86 Smith St, Perth Amboy, NJ 08861, United States
Phone: +1 (732) 697-0297
Email: info@dressexpressnj.com

Opening Hours — Eastern Time (America/New_York):
Monday–Saturday: 10:00 AM–9:30 PM
Sunday: 11:00 AM–7:00 PM

Response Time: We respond within 24 hours. Holiday opening hours may vary.